1. About these terms
Frens is operated by Doogital Tech PTY (LTD) ("we", "us"). These terms explain your responsibilities when you create an account, use the app or contribute to the Frens community.
By choosing to create an account or continuing to use Frens, you agree to these terms. If you do not agree, do not create an account or stop using the service. Nothing in these terms removes consumer or privacy rights that applicable law does not allow you to waive.
2. Your account
You must have legal capacity to agree to these terms. If you use Frens for an organisation or another person, you must have authority to do so. Provide accurate information, confirm your email address and keep your account details up to date.
Keep passwords and private account links secure. Do not share sign-in credentials, impersonate others or use someone else's email without permission. Tell us promptly if you believe your account has been compromised.
We send service messages needed to operate your account, including confirmation, recovery and security messages. A signup confirmation is a service email; it is not a request to subscribe to marketing.
3. Pet care and medical records
Frens helps you organise information and connect with others. It does not provide emergency care or replace advice, diagnosis or treatment from a qualified veterinarian. Contact a veterinarian or appropriate emergency service when a pet needs urgent help.
You are responsible for checking the accuracy of pet profiles, uploaded documents, medical records and reminders. Any extracted or automatically suggested information should be checked against the original record before you rely on it. Notifications may be delayed or missed; keep an independent record of important care obligations.
Only add pets, records or documents you own or have permission to manage. Do not upload information about another person without a lawful basis and appropriate permission.
4. Community and your content
Be respectful of people and animals. Do not publish abusive, discriminatory, misleading or unlawful content; expose private information without permission; infringe intellectual property rights; promote animal harm; or use Frens to send spam, malware or fraudulent offers.
You retain ownership of content you contribute. You give us permission to store, process, display and share it as needed to provide Frens in line with your selected sharing settings. This permission does not transfer ownership of your content to us.
We may review reports, restrict visibility, remove content or suspend access where reasonably necessary to address misuse, security issues or legal obligations. Where appropriate, you can contact us to request a review.
5. Providers, bookings and third-party services
Provider listings, community entries and external links may contain information supplied by third parties. Check credentials, suitability, pricing and availability directly with the provider. A listing or connection does not guarantee a provider's services or outcomes.
Before booking or paying, review the provider's scope of service, charges and cancellation or refund terms. Unless explicitly stated otherwise for a particular service, the provider is responsible for delivering it. Closing a Frens account does not itself cancel appointments, settle invoices or resolve a dispute with a provider.
If Frens introduces paid features, the price and applicable payment terms will be presented before you commit to a charge. Third-party sites and services have their own terms.
6. Privacy and sharing
We process account and service information to operate Frens, deliver requested functions, protect accounts and meet applicable legal obligations. Some service providers process information on our behalf, for example when hosting the platform or delivering account email.
Choose who can access pet and health records carefully. Use the available permissions and review invitations before sharing. Public posts and information shared with another user may already have been seen or copied before you change access.
To ask about your personal information, request access or correction, or request deletion, email support@doogitaltech.com. We may need to verify your identity and authority before acting. These terms do not constitute consent to unrelated use of your information.
7. Closing an account
If an account was created in error, use the private closure link in your welcome email or request a new account-closure link. Opening a link does not close an account: you must review the consequences and confirm.
Closure disables sign-in, revokes active sessions and invalidates account links. It does not immediately erase all information. Shared pet records, care records, transactions and security or audit records may need to remain for service continuity, other users' legitimate access or applicable legal obligations.
Resolve ongoing care arrangements and bookings before closing. For a personal-data deletion request, or help with an account already closed, contact support@doogitaltech.com. We will assess the request against applicable rights, obligations and records that must be retained.
8. Service availability and responsibility
We work to keep Frens useful and secure, but cannot promise uninterrupted access or that all third-party information is accurate. Features may change, be unavailable in some areas or require maintenance. Keep copies of essential documents and do not use Frens as your only source of critical care information.
You are responsible for your conduct, the information you provide and the decisions you make using the service. We remain responsible for our own obligations under applicable law. Nothing here excludes liability where doing so would be unlawful.
We may update these terms. The version and update date appear at the top of this page, and material changes will be brought to your attention through an appropriate service notice. If you disagree with updated terms, you may stop using Frens and request closure.
9. Contact us
Doogital Tech PTY (LTD)
Account help, privacy requests and questions about these terms:
support@doogitaltech.com